Shipment Support
Shipment Support & Coordination
Global Relocation Concierge assists customers with shipment support, transportation coordination, and relocation updates — keeping you informed from origin to destination.
Origin to Destination
Status updates, delivery coordination and documentation — one point of contact throughout.
How We Can Help
What You Can Request
Customers contacting shipment support may request assistance with any of the following. Your assigned coordinator will respond as quickly as possible with the most current information available.
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Shipment Status Updates
Request current status on your shipment including location, transit stage, and estimated delivery information.
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Shipment Reference Numbers
Obtain or confirm your shipment reference number for tracking and coordination purposes.
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Inventory Revisions
Submit inventory updates or revisions to your assigned sales representative or directly to info@globalrelocationconcierge.com
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Transportation Coordination
Coordinate pickups, deliveries, and transit arrangements with your assigned relocation coordinator.
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Delivery Scheduling
Request delivery scheduling assistance, confirm delivery windows, or adjust delivery appointments.
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Documentation & Customs
Request documentation support, customs coordination assistance, or general shipment inquiry responses.
Before You Contact Us
Information to Have Ready
To help us assist you as efficiently as possible, customers are encouraged to have the following information available when contacting shipment support.
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Shipment Reference Number
Your unique shipment reference number speeds up lookup and coordination response time.
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Full Name
The name associated with your shipment or account on file with Global Relocation Concierge.
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Phone Number
A current phone number where your coordinator can reach you for follow-up.
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Email Address
Your email address for documentation, updates, and correspondence.
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Destination Information
Your destination address or country for routing, customs, and delivery coordination.
Transit Timelines
Factors That May Affect Your Shipment
Transit timelines may vary depending on a number of factors outside our direct control. If updated shipment information is not immediately available, your assigned coordinator or representative will follow up as soon as possible.
01
Shipping Route
Origin and destination routing affects overall transit time and carrier scheduling.
02
Customs Clearance
International customs processing times vary by country, shipment type, and documentation accuracy.
03
Transportation Method
Air, ocean, and ground transport each have different baseline transit timelines.
04
Weather & Port Conditions
Severe weather events and port congestion can delay international and domestic shipments.
05
Operational Scheduling
Carrier availability and operational schedules may affect pickup and delivery windows.
Before You Ask For An Update
How Tracking Actually Works
The level of tracking available depends on how your goods are shipped. Knowing which applies to you saves a great deal of chasing.
Tracking Available
Your goods travel in a container booked solely for you. You receive a container and booking number and can follow the vessel's movement directly through the steamship line, updated as it sails.
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Shared Container (Groupage / LCL)
No Live Tracking
Your goods share container space with other shipments, so no individual tracking exists. You are notified when the shipment departs origin, and again shortly before it arrives at the destination port. There are no updates in between — this is normal and does not indicate a problem.
Please Note
Vessel schedules, routing and transhipment are set entirely at the steamship line's discretion. Sailings can be rerouted, consolidated or delayed by port congestion, weather, customs or carrier decisions — none of which are within our control, and often not communicated to us in advance either. We pass on every update the moment we receive it. If something material changes, we will contact you rather than waiting for you to ask.
Customs Clearance & Delivery At Destination
Before your shipment arrives, a destination agent will contact you directly to arrange customs clearance and delivery. They will confirm the documents required for your destination country, any duties or local charges, and agree a delivery date and address with you.
Delivery is arranged with that agent rather than through us, as they hold the local licences and handle clearance on the ground. You do not need to do anything in the meantime — they will reach out as the arrival date approaches.
Need Shipment Support?
Send us your details below and your coordinator will follow up. For anything urgent, call 1-800-487-9252.
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Request Received
Thank you — your support request has reached our coordination team. You will hear back within one business day, and sooner if you flagged it as urgent.
Need help right now? Call 1-800-487-9252 or email info@globalrelocationconcierge.com.